Shipping policy

SHIPPING POLICY

Last updated: April 2026

SHIPPING LOCATIONS

We currently ship to addresses within Switzerland only.

International shipping may be available in the future. Please check back or contact us at info@peakmane.com if you are located outside Switzerland.

PROCESSING TIME

Orders are processed within 2-3 business days (Monday-Friday, excluding Swiss public holidays).

You will receive:
- Order confirmation email immediately after purchase
- Shipping confirmation email with tracking number once your package is dispatched

DELIVERY TIMES & COSTS

We ship via Swiss Post with tracking.

Switzerland (Domestic):
- Delivery time: 1-2 business days after dispatch
- Shipping cost: CHF 7.00

Free Shipping:
- Orders over CHF 60 qualify for free standard shipping within Switzerland

Please note: Delivery times are estimates. We are not responsible for delays caused by Swiss Post, weather conditions, or other events beyond our control.

TRACKING YOUR ORDER

Once your order ships, you will receive:
- Shipping confirmation email with Swiss Post tracking number
- You can track your package at: www.post.ch/track

Please allow 24 hours for tracking information to update after dispatch.

DELIVERY

Swiss Post will deliver to your address or to the nearest post office/pick-up point if delivery is not possible.

If delivery fails:
- You will receive a notification from Swiss Post
- Your package will be held at the local post office for collection
- Unclaimed packages are returned to us after 7 days

ADDRESS ACCURACY

Please ensure your shipping address is complete and accurate. We cannot be responsible for packages sent to incorrect addresses.

To change your shipping address after ordering, contact us immediately at info@peakmane.com. Address changes cannot be guaranteed once an order is dispatched.

PRODUCT CARE DURING SHIPPING

Our supplements are packaged to maintain quality during transit. For best results:
- Retrieve your package promptly upon delivery
- Store as directed on the product label
- Do not leave packages in extreme heat or direct sunlight

DELIVERY ISSUES

If your package appears lost or damaged:
- Contact us immediately at info@peakmane.com
- Provide your order number and tracking information
- For damaged items, include photos

We will work with Swiss Post to resolve the issue.

QUESTIONS?

For shipping questions or order assistance:

Email: info@peakmane.com

Peak Mane
UID: CHE-160.823.359
Baar, Switzerland

We typically respond within 24 hours (business days).