Refund policy

RETURN & REFUND POLICY

Right of Withdrawal (14 Days)

In accordance with Swiss and European consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by contacting us at:
Email: info@peakmane.com

Conditions for Returns

To be eligible for a return, products must meet the following conditions:
- Products must be UNOPENED and in their original sealed packaging
- Products must be unused
- You must have proof of purchase (order confirmation or receipt)

Important: As food supplements are hygiene products, we cannot accept returns of opened or unsealed items for health and safety reasons, except in cases of defect or damage.

Return Shipping Costs

You are responsible for the cost of returning items, unless the product is defective, damaged, or we sent you the wrong item.

We recommend using a tracked shipping service, as we cannot guarantee receipt of your returned item.

How to Return an Item

1. Contact us at info@peakmane.com within 14 days of receiving your order
2. Provide your order number and reason for return
3. We will confirm your return request and provide instructions
4. Ship the unopened product to the return address above
5. Keep your shipping receipt/tracking number

Please do not send items back without first requesting a return authorization. Unauthorized returns may not be accepted.

Damaged, Defective, or Wrong Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or you received the wrong product, contact us immediately at info@peakmane.com so we can resolve the issue.

In these cases:
- We will cover return shipping costs
- We will send a replacement or full refund
- Please provide photos of the damage/defect if possible

Non-Returnable Items

The following cannot be returned:
- Opened or unsealed food supplement products
- Products without original packaging
- Sale or clearance items (unless defective)
- Gift cards

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:
- Refunds will be processed to your original payment method within 14 days
- Please allow 5-10 additional business days for your bank to process the refund
- Original shipping costs are non-refundable (unless product was defective/wrong)

If your refund is not received within 15 business days after approval, please contact us at info@peakmane.com.

Exchanges

We do not offer direct exchanges. If you need a different product:
1. Return your original item following the process above
2. Place a new order for the item you want

This ensures the fastest processing time.

Your Rights (EU/Swiss Consumers)

This policy does not affect your statutory rights under Swiss and EU consumer protection laws. If you believe we have not honored these rights, you may contact:
- Swiss Federal Office of Consumer Affairs
- Your local consumer protection authority

Questions?

If you have any questions about returns or refunds, please contact us at info@peakmane.com.

Last updated: April 26, 2026